Privacy Policy for NEXL PTT and talknexl.com

This Privacy Policy describes how your personal information is collected, used, and shared when you use the NEXL PTT mobile application and the talknexl.com website and related services (referred to as “the App” and “the Website”).

Information We Collect

Information You Provide to Us

When you register for an account and use the App or make a purchase on the Website, you may provide us with information including your:

• Account Information: Your name, email address, and a user-selected password.

• Profile Information: Information you choose to provide for your account, such as a username.

• Voice and Location Data: When you use the walkie-talkie and location-sharing features of the App, we collect and process your voice data and real-time location. This is essential for the core functionality of the App.

• Order Information: When you make a purchase on our Website, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), and email address.

Information We Collect Automatically

When you use the App or the Website, we automatically collect certain information about your device and your activity, including:

• Device Information: Details about your mobile device or web browser, such as the device model, operating system, and unique device identifiers.

• Usage Information: Information about how you use the App and the Website, such as the channels you join, the duration of your calls, the pages you view, and your interactions with other users.

• Log Data: Our servers automatically record information when you use our services, including your IP address, timestamps, and details about your App and Website usage.

• Cookies and Other Tracking Technologies: The Website may use "cookies" to enhance your experience. These are small text files placed on your device. You have the option to accept or decline cookies. Declining cookies may limit certain functionalities of the Website.

How We Use Your Information

We use the information we collect to:

• Provide and Maintain Our Services: To operate the core functions of the NEXL PTT App and the talknexl.com Website, including facilitating real-time voice communication, location sharing, and fulfilling orders.

• Process and Fulfill Orders: To process your purchases for physical goods (radios) and digital subscriptions, including managing billing, shipping, and returns.

• Personalize Your Experience: To remember your preferences and settings, and to display your username to other users you communicate with.

• Improve Our Services: To understand how users interact with the App and Website, troubleshoot issues, and enhance features.

• Ensure Safety and Security: To prevent fraud, enforce our Terms of Service, and protect the security of our users and our services.

• Communicate with You: To send you service announcements, updates, and support messages, as well as marketing and promotional communications related to your purchases.

How We Share Your Information

We do not sell your personal information. We may share your information in the following ways:

• With Other Users: Your user profile (username) and your real-time voice will be shared with other users in the channels you join. This is a fundamental part of the App's functionality.

• With Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing (e.g., to handle credit card transactions), and shipping carriers (e.g., for delivering physical radios). These providers are obligated to protect your information and use it only for the purposes we have instructed.

• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, to protect our rights or property, or in response to a valid legal request (e.g., a court order or subpoena).

• Business Transfers: If NEXL Communications LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Choices and Rights

• Account Information: You can update your account information at any time by contacting nexlsupport@talknexl.com.

• Location Data: You can control whether the NEXL PTT App can access your location through your device's settings. Please note that disabling location services will limit the functionality of the App.

• Voice Data: Your voice data is processed in real-time and is not stored permanently on our servers after transmission, unless you explicitly use a feature to record it.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy. Your continued use of the App or Website after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at nexlsupport@talknexl.com.

Last Updated: September 10, 2025